Play policy

Soft Play Safety Rules

General Rules

• Adult Supervision: All children must be supervised by a responsible adult at all times. Parents/guardians are fully responsible for their children’s behavior and safety.

• Footwear: Remove shoes before entering play areas. Anti-slip socks must be worn in all play zones (by both children and adults).

• Food & Drink: No food, drinks, or chewing gum are allowed in any play area. Please enjoy snacks in designated seating areas only.

• Safe Play: No running or rough play. Play gently and be mindful of others – running and roughhousing are forbidden for everyone’s safety. Bullying or aggressive behavior will not be tolerated.

• Equipment Use: Do not climb on netting, railings, or the exterior of any play equipment. Use the designated entrances/exits for all play structures.

• Personal Items: Remove all sharp objects, jewelry, and loose items before play. Pockets should be empty to avoid hazards.

(These general rules apply to all guests. By entering, you agree to follow the rules to ensure a safe, fun experience for everyone.)

Inflatable Slide Rules

• Age Limit: For children age 3 and up only. Children under 3 are not permitted on the inflatable slide.

• No Adults: Adults are not allowed on or inside the inflatable slide (except in an emergency). The inflatable is designed for kids’ use only.

• Attire: Socks with grip (anti-slip socks) must be worn on the inflatable. No shoes at any time. Remove any sharp items or jewelry before entering.

• No Food/Drink: Do not bring food, drinks, or gum onto or near the inflatable slide. Keep the area clean and dry to prevent slips.

• One at a Time: Only one child sliding at a time. Wait for the person ahead to clear the slide completely before the next child slides.

• Proper Sliding: Always slide feet first, facing forward. Do not slide head-first or on your stomach.

• Climbing: No climbing up the slide or on its side walls. Use the stairs/steps to go back to the top.

Toddler Area Rules

• Age Limit: This area is for toddlers under 3 years old only. Older children are not permitted in the toddler zone for safety.

• Supervision: An adult must supervise children in the toddler area at all times. Stay within arm’s reach of your toddler as they play.

• Gentle Play: No running, rough play, or climbing on the outside of toddler equipment. The toddler area is a calm zone for little ones.

• Toys & Equipment: Use the toddler toys and soft play equipment gently. Do not throw toys, and keep all equipment inside the toddler area.

• No Food/Drink: Absolutely no food, drinks, or gum in the toddler play area (to avoid choking hazards and keep the area clean).

(The toddler area is a safe space for our youngest guests. Thank you for ensuring it remains calm and clean.)

Trampoline Rules

• Age Range: Ages 3–10 only. The trampoline area is restricted to children between 3 and 10 years old. No younger kids, and no older kids or adults on the trampolines.

• One at a Time: Only one person per trampoline at a time. Never allow multiple children on the same trampoline mat simultaneously, as this can cause injuries.

• No Jumping Across: Do not attempt to jump from one trampoline to another. Always stop and step off to move between trampolines – jumping between mats is dangerous.

• Safe Bouncing: Jump in the center of the trampoline and keep control. No flips, somersaults, or other stunts are allowed. Also, no pushing, tackling, or running on the trampolines.

• Food/Drink: No food, drinks, or any objects on the trampolines. Empty your pockets before jumping (no sharp or hard items).

• Exit When Done: If you are not actively jumping, please step off the trampoline area. Do not sit or lie down on the trampolines; use the surrounding seating area to rest.

(For everyone’s safety, our staff may enforce a time limit during busy periods. Always follow the attendant’s instructions in the trampoline zone.)

Play Frame & Ball Pit Rules

• General Use: The multi-level play structure (play frame) and ball pit are for children only. Adult supervision from outside the structure is required at all times.

• No Climbing on Nets: Do not climb on the netting, barrier walls, or any exterior parts of the play frame. Climbing is only allowed on the designated ladders, steps, and play obstacles inside.

• Slide Safely: Follow the slide rules inside the play frame – one child at a time and always feet first. No climbing up slides from the bottom. After sliding, move away from the slide exit promptly.

• Ball Pit Etiquette: No jumping or diving into the ball pit from outside, and no climbing out by dumping balls. Use the entry/exit points. Do not throw balls at others or out of the pit.

• No Rough Play: No pushing, wrestling, or rough play anywhere in the play structure. Be mindful of smaller children and take turns on equipment.

• No Food/Drink: Keep all food, snacks, and drinks out of the play frame and ball pit. (If you need a snack break, please exit to the seating area.)

• Report Issues: If any balls or objects from the play area fall out or any spills/accidents occur, inform a staff member. We’ll address it to keep the area safe.

Party Room Rules

• No Running: Do not run or engage in horseplay in the party rooms or hallways. Walk carefully to prevent accidents, especially with food and decorations around.

• No Throwing Food: Food fights or throwing cake/food is not allowed. Please keep food on plates or in mouths – this keeps the room clean and everyone safe.

• Door Safety: Keep the party room door closed at all times. This helps with noise, and more importantly, prevents young children from wandering out or falling on stairs.

• Stair Caution: Use caution on the stairs to the party rooms. Always hold the handrail and walk (don’t run) up and down. Children should be assisted by an adult on the stairs.

• Supervision: Adults hosting the party are responsible for supervising all children in the party room. Ensure kids are behaving safely (no climbing on furniture, etc.).

(Enjoy your celebration! These rules help ensure a safe and fun party for everyone.)

Toilet Rules

• Adult Supervision: Young children should be accompanied by an adult in the toilets. Do not allow small children to go to the restroom unattended.

• No Playing: The restroom is not a play area – no running, shouting, or playing around. This ensures the area stays clean and safe.

• Use Properly: Do not climb on sinks, countertops, or toilets. Only use the facilities for their intended purpose.

• Hygiene: Always flush after use and wash your hands with soap. Teach children proper handwashing to maintain hygiene for all guests.

• Keep it Clean: No food or drinks in the toilets. Dispose of paper towels and other waste in bins. If you notice any mess or issues (like low soap or toilet paper), please inform staff.

General Slide Rules (Non-Inflatable Slides)

• One at a Time: Only one person should go down a slide at once. Wait at the top until the slide is clear and the previous rider has moved away.

• Proper Sliding: Always go down feet first, seated or lying on your back. Do not slide head-first or standing up– serious injuries can occur.

• No Climbing Up: Never climb up a slide from the bottom or stop mid-way. If you want to slide again, walk around and use the stairs or ladder to the top.

• Clear the Exit: Move away from the bottom of the slide promptly after sliding. This ensures the next person can slide down safely without colliding.

• Age/Size Appropriateness: Use slides that are appropriate for your child’s age and size. (Toddlers should use smaller slides in the toddler area; the big slides are for older kids.)

(Follow these slide rules on all our slides to avoid accidents. Slide smart, and have fun!)

Sources: Soft play and indoor playground safety guidelines have been incorporated to ensure our rules meet industry standards and keep everyone safe. Enjoy your time at our soft play centre!

Applies to both zones (Sand Pit + Climbing Wall)

• Adult supervision is required at all times. The supervising adult remains responsible for the child’s behaviour and safe use of the area.

• Follow staff instructions immediately. Staff may pause or close a zone for cleaning, maintenance, capacity control, or safety concerns.

• No food, drinks, sweets, or chewing gum in these zones (choking and contamination risk).

• No hard, sharp, or hazardous items (keys, coins, pens, metal toys, stones, glass, etc.).

• Dress safely: remove or secure anything that can snag or choke (scarves, lanyards, hood strings, long necklaces, dangling earrings). Tie back long hair.

• If you see a hazard (spill, damage, foreign object, loose parts, injury), tell staff straight away.

• Illness and injuries: please do not use these zones if a child is unwell (vomiting/diarrhoea/fever), or has open/bleeding wounds that are not securely covered.

1) Sand Pit Policy

Who it is for

• The sand pit is a sensory play area for children.

• Adults may enter only to supervise or assist a child, not for play.

Safe play rules

• Walk only around the sand pit; no running, chasing, or rough play.

• No throwing sand or tipping/pouring sand above waist height.

• Keep sand away from faces. No sand in mouth.

• No burying hands/feet/objects and never cover anyone’s face.

• Use sand pit toys as intended. No throwing toys.

• Sand pit toys must stay in the sand pit (do not take them into climbing, slides, or other active zones).

Footwear and hygiene

• No outdoor shoes in the sand pit. Use grippy socks in line with our venue practice.

• Please sanitise/wash hands after sand play and before eating.

• If a child is in nappies/pull-ups, please ensure they are secure and clean.

Hygiene incidents (must report immediately)

• Report immediately if there is:

  • any toileting accident

  • vomit

  • blood

  • suspected foreign objects in the sand

• Staff will isolate the area and carry out a clean-down as required.

Managing overcrowding and collisions

• We may limit numbers in the sand pit at busy times.

• Please keep entrances/exits clear—no bags, buggies, or obstacles at the boundary.

When we may stop play in this area

• We may ask a child/group to leave the sand pit (temporarily or for the session) if there is:

  • sand throwing or persistent unsafe behaviour

  • aggressive play, pushing, or bullying

  • repeated failure to follow staff instructions

2) Climbing Wall Policy

Who it is for

• The climbing wall is for children using it as designed and within the posted age/height guidance (where displayed).

• Adults may enter the immediate area only to supervise/support and must keep the landing zone clear.

Core safety rules (prevent falls and collisions)

• One climber at a time per wall section/lane (unless clearly signed otherwise).

• Queue behind the line and wait until the wall and landing area are clear.

• Landing zone must stay clear at all times—no standing, sitting, or playing underneath or directly beside the climber.

• Use holds only. Do not climb the sides, frames, padding, netting, or any non-climb surfaces.

• Do not climb above the maximum height mark (if shown) and do not climb over the top.

• Climb down carefully—no jumping down from height.

• No pushing, pulling, grabbing, or distracting other climbers.

Clothing, hair, and personal items (snag/strangulation risk)

• No scarves, lanyards, hood cords, long necklaces, or dangling jewellery while climbing.

• Tie back long hair.

• Empty hands: do not climb while holding toys, bottles, or food.

Footwear

• Follow our venue footwear rule for this zone: grippy socks only.

• No outdoor shoes. No slippery socks.

Equipment condition and reporting

• If a hold feels loose, the matting looks damaged, or you see a wet/slippery surface: stop and inform staff immediately.

• If a child is stuck, distressed, or injured: do not pull them off the wall—call staff.

Additional rules if a harness system is ever used (only if applicable)

• Harness use is permitted only under staff instruction and in the correct size/fit.

• No tampering with straps, clips, ropes, or anchors.

• Only the fitted child may use the harness; no sharing or swapping.

When we may stop play in this area

• We may pause/close the wall or stop a child/group using it if there is:

  • unsafe climbing, jumping down, or repeated ignoring of the queue/landing rules

  • overcrowding or unsafe queueing

  • suspected equipment defect or a required safety check/clean-down

​​

​Entry confirms you have read, understood and accept the rules and consent for your group to follow them. Party & Play is not liable for accidents, injury, loss or damage arising from misuse of equipment or failure to follow the rules.