top of page

Frequently Asked Questions (FAQ)
 
🎈 Play Sessions
 
Do I need to book a play session?

  • Weekday booking is usually not necessary, as this is normally our quieter time.

  • However, during weekends and school holidays, we strongly recommend booking your play session online in advance to secure your space and avoid disappointment.

 
How long is a play session?

  • Each play session is 2 hours.Time limits are enforced ALL the time.

 
How much does it cost?

  • Weekdays (term time): from £8.95Weekends & school holidays: from £9.95, One adult is included free with each paying child

👉 Full details:www.partyandplay.uk/price-party
 
Do adults need to pay?

  • One adult is free per child.Additional adults are £2 each.

 
Do children need to wear socks?

  • YES, grip socks are essential.You can bring your own or purchase them at reception for £1.50.🎉

 
Do adult need to wear socks?

  • Yes, adults must wear at least normal socks. Bare feet are not permitted in the play area.

 
🎉Birthday Parties
 
How do I book a birthday party?

  • You can book by:Visiting us in person (recommended);Calling us or Emailing us

  • 👉 We take a 30% deposit to secure your booking.

 
Can I view the venue before booking?

  • Yes — we highly recommend visiting us so we can show you the party rooms and explain the packages.

 
What party rooms do you have?

  • We offer three themed rooms:Oak House (Small) – 8–12 children. Rainbow Boat (Medium) – 13–20 children and Space Room (Large) – 21–30 children

 
How much do parties cost?

  • Monday–Thursday: £14.50 per child Friday–Sunday & school holidays: £16.50 per child

 
Can I bring my own birthday cake?

  • Yes, you are welcome to bring your own cake.

 
Can I bring my own food?

  • During normal parties: food is provided by us.During exclusive hire: you may bring your own foods

 
halal food available?

  • Halal options may be available — please confirm with us in advance.

 
Are desserts included?

  • Desserts are not included as standard but may be available as an add-on.

 
Can parents attend?

  • Yes, parents are welcome.One adult per child is included, and additional adults we charge £2 per person

 
Do you provide party bags?

  • Party bags are not included — parents can bring their own if they wish.

 
🏠 Private Hire
 
What is private hire?

  • Private hire gives you exclusive use of the entire venue for your event.

 
When is private hire available?

  • Typically outside normal opening hours.

 
How many people can attend?

  • Up to 155 guests.

 
Can I bring my own food for private hire?

 
🍕 Food & Drinks
 
Do you serve food?

  • Yes, we have a café offering:Chicken nuggetsFish fingersMini pizzas;Adult pizzas (Margherita & Pepperoni)Drinks and snacks

 
Can I bring my own food during play sessions?

  • No, outside food and drinks are not permitted during normal play sessions.

 
🚗 Parking
 
Is there parking available?
We do not have our own car park, but,there is plenty of free street parking nearby. Two car parks are available on Church Road
 
♿ Accessibility
 
Is the venue wheelchair accessible?

  • Yes, the ground floor is wheelchair accessible, including seating and toilet facilities.Please note there is no lift to upper floors.

​
⚠️ Health & Safety
 
Do you have allergen information?

  • Yes, a full allergen matrix is available.Please inform a member of staff if you have any allergies.

 
Can you guarantee allergen-free food?

  • No — food is prepared in a shared kitchen, and cross-contamination may occur.

 
📩 Still Have Questions?We’re here to help!
📧 info@partyandplay.uk
​
📞 0121 294 4416
​
Or message us on Facebook or Instagram.

bottom of page